Privacy Policy

At Niksh Digital Marketing Agency and Institute, we take the privacy of our website visitors, customers, clients, and users of our digital platforms very seriously. This Privacy Policy outlines the types of personal and business information we collect, how we use that information, how we protect it, and the choices available to you.

Our services are provided under the business entity NIKSH DIGITAL MARKETING SERVICES AND TRAINING.

This Privacy Policy applies to our website nikshdigital.com, our services, and our WhatsApp API and CRM platform available through aap.nikshdigital.com.

What information do we collect?

We collect personal information such as your name, email address, phone number, and other contact details when you contact us through our website.

We may also collect additional information such as your IP address, browser type, device information, operating system, website usage information, and other technical information.

When you use our digital platforms, software, or CRM services, we may collect additional information necessary to provide those services, including:

  • Name and contact information
  • Business or company name
  • Email address and phone number
  • Account and login information
  • Business account information
  • Service and subscription information
  • CRM-related information
  • Information submitted through forms or support requests

WhatsApp and Messaging Information

If you connect a WhatsApp Business account to our WhatsApp API and CRM platform, we may process information required to provide the requested services.

This may include:

  • WhatsApp Business phone numbers
  • WhatsApp Business Account information
  • Customer and contact information
  • Incoming and outgoing WhatsApp messages
  • Conversation information
  • Message timestamps
  • Message delivery and read status
  • Message templates
  • Media or other content sent through the WhatsApp integration
  • Business account and related identifiers
  • Information required to send, receive, manage, and organize WhatsApp communications

We only process such information to provide and operate the WhatsApp API, messaging, CRM, and related services requested by our customers.

How do we use your information?

We use your personal information to:

  • Respond to your inquiries or requests
  • Provide you with marketing and promotional materials
  • Provide you with services and support
  • Provide and operate our WhatsApp API and CRM services
  • Connect and manage WhatsApp Business accounts
  • Send and receive WhatsApp messages on behalf of authorized businesses
  • Manage customer contacts, leads, and conversations
  • Create and manage user accounts
  • Provide technical and customer support
  • Maintain and improve our website, software, and services
  • Monitor system performance and security
  • Troubleshoot technical issues
  • Conduct research and analysis to improve our services
  • Prevent fraud, abuse, and unauthorized access
  • Comply with legal obligations
  • Protect our rights, users, systems, and services

We may also use your information to comply with legal obligations or to protect our rights.

We do not use WhatsApp customer conversations or messaging information for purposes unrelated to providing the requested service.

WhatsApp Business Platform and Meta

Our WhatsApp API and CRM platform may use the WhatsApp Business Platform provided by Meta Platforms, Inc. (“Meta”) to provide WhatsApp messaging and related functionality.

Businesses may connect their WhatsApp Business accounts to our platform using the authorization and connection methods provided by Meta.

When a business connects its WhatsApp Business account to our platform, we may process information made available through the WhatsApp Business Platform according to the permissions authorized by that business.

This may include WhatsApp Business account information, phone numbers, contacts, messages, message templates, conversations, delivery information, and related technical information.

Our use of WhatsApp and Meta-related information is intended to provide the WhatsApp API, CRM, messaging, customer management, and related services requested by the business using our platform.

We do not sell WhatsApp data or customer messaging information.

We do not use WhatsApp customer conversations or message content for unrelated advertising purposes.

We may process information received from Meta and WhatsApp only as necessary to provide our services, maintain security, comply with applicable laws, or meet applicable platform requirements.

How do we protect your information?

We take reasonable measures to protect your personal and business information from unauthorised access, use, disclosure, or alteration.

We use appropriate technical and organizational security measures to protect information, which may include firewalls, encryption where appropriate, access controls, authentication, secure server infrastructure, monitoring, and restricted access.

Access to customer and business information is limited to authorized persons and service providers who require such access to provide or maintain our services.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

Do we share your information?

We may share your personal and business information with trusted third-party service providers who help us provide and operate our services, such as:

  • Website hosting providers
  • Cloud and server infrastructure providers
  • Database and storage providers
  • Email delivery providers
  • Analytics providers
  • Payment processing providers
  • Security and monitoring services
  • WhatsApp and Meta platform services
  • Other technology providers necessary to operate our services

These service providers may process information only as necessary to provide their services to us.

We may also share your information if required by law or if necessary to protect our rights, property, users, systems, or services.

We will not sell, rent, or otherwise disclose your personal information or WhatsApp customer data to third parties for their own marketing purposes.

WhatsApp and CRM Data

Our CRM platform may store and process information required to provide CRM and WhatsApp functionality.

Depending on the services used by a business, this may include customer names, phone numbers, leads, contacts, conversations, messages, message templates, and related CRM information.

Businesses using our platform are responsible for ensuring that they have the necessary permissions and lawful basis to collect and process their customers’ information and to communicate with their customers through WhatsApp.

Niksh Digital processes such information primarily to provide the services requested by the business customer.

Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain accounts, operate CRM functionality, provide customer support, maintain security, resolve disputes, and comply with applicable legal or regulatory requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with our applicable data retention practices.

Data Deletion

You may request deletion of your personal information or account-related information held by Niksh Digital, subject to applicable legal, contractual, and security requirements.

If you are a business customer using our WhatsApp API or CRM platform, you may request deletion of your account or relevant data associated with your account.

You may also request removal or disconnection of a WhatsApp Business account connected to our platform.

To request data deletion, account deletion, or removal of information, please contact us at:

[email protected]

We may need to verify your identity or authorization before processing a deletion request.

Certain information may need to be retained where required by law, for security purposes, to resolve disputes, or to comply with contractual obligations.

Cookies

Our website uses cookies to enhance your experience and provide analytics data.

Cookies are small text files that are stored on your device. You can control the use of cookies through your browser settings.

Some parts of our website or services may not function properly if certain cookies are disabled.

Analytics and Technical Information

We may collect and use technical and analytics information to understand how visitors and users interact with our website and services.

This information may help us:

  • Understand website traffic
  • Improve website performance
  • Identify technical problems
  • Improve our services
  • Detect suspicious or unauthorized activity

Third-party analytics providers may process technical information according to their own privacy policies.

Links to other websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of these websites.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

Children’s Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Request information about how your information is processed
  • Withdraw consent where applicable
  • Object to certain types of processing
  • Opt out of certain marketing communications

To exercise an applicable right, please contact us using the contact details provided below.

We may request reasonable information to verify your identity before processing certain requests.

Changes to this policy

We may update this privacy policy from time to time.

If we make any material changes, we will update the Last Updated date and may notify you by email or by posting a notice on our website where appropriate.

We encourage you to review this privacy policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy, your personal information, WhatsApp data, CRM data, account information, or data deletion, please contact us at:

Niksh Digital Marketing Agency and Institute

Business Entity: NIKSH DIGITAL MARKETING SERVICES AND TRAINING

Email: [email protected]

Website: https://nikshdigital.com/

Privacy Policy: https://nikshdigital.com/privacy-policy/

Last Updated: September 17, 2026